Business Systems Engineering Lead

4 days ago


Austin, Texas, United States ACL Digital Full time

About ACL Digital:

ACL Digital is a leading provider of innovative Contact Center solutions, dedicated to helping our clients achieve excellence in customer engagement. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that drive results.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary range of $82.47 per hour.
  • A comprehensive benefits package.

Your Role:

As a Technical Solutions Specialist at ACL Digital, you will be responsible for delivering cutting-edge Contact Center solutions to our clients. This includes gathering and defining requirements, interacting with stakeholders, and performing in-depth analysis to identify high-level business and functional requirements.

Requirements:

  • Bachelor's degree in Management / IT.
  • 5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role.
  • 5+ years of industry experience in Contact Center Domain and Contact Center technologies.
  • Understating of CRM applications.
  • Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
  • Comfortable with high pressure, high profile and fast-paced projects.
  • Exposure to Technical Project management and Prioritization process.
  • Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
  • Expertise in JIRA and Agile methodology.
  • Expertise in documentation tools like Confluence.
  • Experience in Excel, SQL and other similar tools for data analysis.
  • Proven understanding of high-performing organizations with Release cycles.
  • Experience implementing or system administrating SaaS platforms.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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