Client Care Representative
4 days ago
We are seeking an experienced Client Care Representative to join our team at Trantolo & Trantolo, LLC. This is a full-time position responsible for providing exceptional customer service to potential new clients.
The ideal candidate will have 5+ years of experience in a call center environment and be skilled in managing high call volume, working well under pressure, and multi-tasking.
In this role, you will be expected to handle all phone and web-based leads, complete administrative tasks, and interact with various teams within the company.
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
Key Responsibilities:
- Provide excellent customer service to potential new clients
- Handle phone and web-based leads
- Complete administrative tasks, including notating files and reporting on calls
- Interact with Receptionists, Attorneys, Paralegals, and Executive team members
Requirements:
- 5+ years of experience in a call center environment
- Experience managing high call volume
- Excellent communication and problem-solving skills
- Knowledge of Microsoft Office and other applications (Docusign, Lead Docket, Needles Case Management)
Benefits:
- Paid time off
- Health and dental benefits
- Profit sharing
- Continued education policy
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