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Customer Service Specialist

2 months ago

Rancho Cucamonga, California, United States Quantilus Full time
{"title": "Customer Service Representative", "description": "Job Summary

Quantilus is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Escalate complex issues to technical teams and collaborate with them to resolve issues
  • Develop and maintain knowledge base articles and other support resources
  • Participate in product meetings and contribute to product development
  • Load data into customer databases using SQL and perform data analysis
Requirements
  • Bachelor's degree in Library Science or related field
  • 3-5 years of experience in a library or technical support role
  • Experience conducting remote customer training and technical support
  • Strong analytical skills and ability to work with data and logs
  • Proficiency in Microsoft Office, Teams, and Jira
  • Excellent communication and problem-solving skills
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
What We Offer

At Quantilus, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and flexible spending account. We also offer opportunities for professional growth and development, including training and education programs.

", "lang_code": "en"}