Dedicated Customer Operations Coordinator

3 days ago

Whitestown, Indiana, United States Hub Group Full time
About the Role

We are seeking a highly skilled Dedicated Customer Operations Specialist to join our team at Hub Group. As a key member of our operations team, you will be responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution.

Key Responsibilities
  • Build new shipments based on customer specific requirements and standard operating procedures
  • Monitor load acceptance and Electronic Data Interface to ensure freight requests are covered
  • Coordinate and set appointments for pick-up and delivery of freight
  • Organize the efficient use of our own fleet of Dedicated drivers
  • Develop strong carrier relationships to ensure high level of service and communication
  • Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
  • Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
  • Obtain and enter carrier quotes and capacity into the system
  • Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems
  • Identify potential operational issues and start the resolution process with team members
  • Advise team members and Management team about operational issues as required
  • Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
  • Operate within the Truck Brokerage Rules of Engagement
Requirements
  • Significant customer service or call center experience is required
  • Solid understanding of transportation and logistics principles, and supply chain network behavior
  • Understanding of the flatbed industry is required
  • Experience with DAT, Internet Truck Stop, and other predictive market resources is required
  • Display the utmost professional behavior while on site in the facilities with our valued customers
  • Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
  • Exhibit problem-solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment
  • Excellent verbal and written communication skills
  • Working knowledge of various Microsoft Office products including, but not limited to Excel and Word

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