Café Experience Leader

1 week ago


San Francisco, California, United States Capital One Full time
About This Role

We're seeking a highly skilled and experienced Café Coach to join our team at Capital One. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating exceptional customer experiences in our Café locations.

Key Responsibilities
  • Lead a team of Café Ambassadors to deliver outstanding customer experiences
  • Develop and implement strategies to enhance the Café experience and drive customer engagement
  • Collaborate with vendors to generate new business opportunities
  • Build alliances with local organizations to promote the Café and Capital One
  • Mentor and guide Café Ambassadors in their professional development
Requirements
  • High School Diploma or equivalent certification
  • At least 2 years of customer-facing experience in retail or financial services
  • At least 1 year of people management experience or 2 years of retail bank experience
Preferred Qualifications
  • At least 3 years of customer-facing experience in retail or financial services
  • 2+ years of people management experience
  • Bachelor's Degree
What We Offer

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. We are an equal opportunity employer committed to diversity and inclusion in the workplace.



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