Café Coach

2 days ago


San Francisco, California, United States Capital One Full time
About the Role

We are seeking a highly motivated and experienced Café Coach to join our team at Capital One. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating legendary experiences for our customers.

Key Responsibilities
  • Lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
  • Maintain the physical space and coach Café Ambassadors to create a welcoming environment for Café customers and visitors.
  • Drive continuous improvement and innovation in the Café experience.
  • Collaborate with local organizations and vendors to generate new business opportunities.
  • Develop and implement strategies to enhance customer engagement and loyalty.
  • Provide coaching and feedback to Café Ambassadors to ensure they are meeting customer needs and exceeding expectations.
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications
  • At least 3 years of Customer, Retail, or Financial Services experience
  • 2+ years of People Management experience
  • Bachelor's Degree
About Capital One

Capital One is a leading financial services company that is committed to helping our customers achieve their financial goals. We are a dynamic and innovative company that is always looking for talented individuals to join our team.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and career advancement.

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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