Operations Manager

2 days ago


Staten Island, New York, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our store team and drive sales and profits while protecting our assets. As a key member of our store leadership team, you will be responsible for delivering a customer-centric shopping experience, managing inventory, and ensuring compliance with company policies and procedures.

Key Responsibilities
  • Lead the operational processes to deliver sales and profits while protecting our assets.
  • Provide a well-merchandised and well-in-stocked store by leading and supporting inventory management processes.
  • Lead a team of well-trained team members to deliver a customer-centric shopping experience.
  • Deliver friendly customer service.
  • Assist Store Manager in planning and supporting the scheduling and execution of store workload.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Manage and execute the inventory management processes in store.
  • Manage and execute merchandise operations and Omni-channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach the team to achieve results.
  • Participate in the performance management process of your team.
  • Support Talent Development.
  • Interact with others in an accepting and respectful manner.
  • Remain positive and respectful, even in difficult situations.
  • Project a positive image and serve as a role model for others.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers. All public areas are climate-controlled. Some stock rooms may not be climate-controlled. Some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.


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