Table Games Supervisor

1 week ago


Cleveland, Ohio, United States JACK Cleveland Casino LLC Full time
Job Description

At JACK Cleveland Casino LLC, we are seeking a skilled Dual Rate Table Games Supervisor to join our team. As a key member of our operations team, you will be responsible for supporting and ensuring the smooth operation of our table games floor. This includes leading and coaching our table games dealers to provide legendary customer service, ensuring operational and game integrity, and tracking guest play to relay pertinent information to management.

Key Responsibilities:

  • Lead, coach, and support table games dealers to ensure exceptional customer service.
  • Ensure table games dealers have the training, tools, and mindset to enable them as service professionals.
  • Lead in a way that creates continuous improvements in the guest and employee experience.
  • Ensure operational and game integrity.
  • Track guest play and relay all pertinent information to management.
  • Resolve guest concerns in a quick, professional, and efficient manner.
  • Execute changes in table games limits to meet customer demand and business needs.
  • Inform Assistant Shift Manager and Surveillance team of unnatural or irregular play.
  • Maintain bank floats.
  • Report significant cash and cheque transactions.
  • Verify issuance of credit after all necessary signatures are confirmed.
  • Know and abide by Ohio Casino Control Commission regulations, internal controls, and company policies and procedures.

Requirements:

  • High school diploma or GED required; college degree preferred.
  • Must have experience working in table games as a dealer or supervisor.
  • 1-2 years supervisory experience.
  • Must be at least 21 years of age.
  • Excellent employee and customer service skills are essential.
  • Must be able to perform basic math quickly.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Well-developed interpersonal skills.
  • Must enjoy entertaining and communicating with the public.
  • Excellent math skills and the ability to multi-task.
  • Must possess and demonstrate a genuine desire to serve the public.
  • Must have a professional appearance and be a team player.
  • Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

Perks and Benefits:

  • Medical, Prescription Drug, Dental, and Vision Coverage.
  • Life and Disability Insurance.
  • Free Parking.
  • Generous Paid Time Off Plan.
  • Discounted Team Member Meals.
  • Education Assistance up to $3,600 a year.
  • 401(k) Savings Plan and Match.
  • Health and Safety Mandates Strictly Enforced.
  • Paid Breaks.


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