Poker Floor Manager

1 week ago


Cleveland, Ohio, United States JACK Cleveland Casino LLC Full time
Job Title: Poker Supervisor

At JACK Cleveland Casino LLC, we are seeking a skilled and experienced Poker Supervisor to join our team. As a key member of our gaming operations team, you will be responsible for leading and supporting our table games dealers to deliver exceptional customer service and ensure a smooth and enjoyable gaming experience for our guests.

Key Responsibilities:

  • Lead and coach table games dealers to provide legendary customer service and ensure a positive gaming experience for our guests.
  • Develop and implement training programs to enhance the skills and knowledge of our table games dealers.
  • Collaborate with other departments to ensure seamless operations and maintain high standards of game integrity.
  • Monitor and analyze guest play to identify trends and opportunities for growth.
  • Responsible for maintaining accurate records and reports, including cash handling and bank floats.
  • Ensure compliance with all regulatory requirements and company policies.
  • Provide exceptional customer service and resolve guest concerns in a professional and efficient manner.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • 1-2 years of supervisory experience in a gaming or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions.
  • Ability to work varied shifts, including weekends and holidays.

Perks and Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.
  • Discounted team member meals and parking.
  • Access to exclusive employee events and activities.

Why Join Our Team?

At JACK Cleveland Casino LLC, we value our employees and offer a dynamic and supportive work environment. We are committed to providing exceptional customer service and creating a positive and inclusive workplace culture. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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