Data Operations Specialist

3 weeks ago

Chicago, Illinois, United States R1 RCM Full time

R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

We combine the expertise of a global workforce with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As a Data Operations Analyst, you will be responsible for onboarding and supporting new clients in the R1 platform. You will work directly with client IT teams to acquire data files, validate data, and import it into our applications.

You will collaborate closely with project managers for new implementations, sales teams for implementations and client assessments, and operations teams for ongoing support of clients once live.

Key Responsibilities:

  • Own complex client implementations from a data perspective, acquiring, importing, validating data, and preparing proprietary systems and platforms ready for go-live.
  • Engage with internal project team members during implementation projects.
  • Manage the relationship between client IT teams to collaboratively work towards data that meets data specifications.
  • Apply a deep understanding of healthcare data to solve problems for internal and external stakeholders.
  • Serve as a technical mentor to Data Stewards on the team.
  • Data research and analysis – writing queries, analyzing results, identifying trends.
  • Create reports around system performance, client data trends, and other business needs.
  • Communicate and present research results to non-technical stakeholders (both internal and external).
  • Script and automate data-related processes.
  • Resolve data duplication, ensure data received satisfies operational requirements spanning multiple service lines and solutions.
  • Perform analysis of data acquired into Data Lake.
  • Stakeholder management, request handling.
  • Utilize Salesforce for tracking work and deliverables.

Requirements:

  • Mastery of SQL (or similar) and strong working knowledge of SSIS or Databricks.
  • Bachelor's degree or equivalent experience.
  • 4+ years of experience in an analytics role, ideally working with PHI/Healthcare Data.
  • Demonstrated ability to learn and master new tools and processes.
  • Ability to identify problems and ideate on how to improve/fix issues impacting the team and/or clients.
  • Intellectual curiosity and ability to apply best practices to documentation.
  • Analytical and problem-solving skills.
  • Ability to collaborate closely with both internal and external project/operational stakeholders.
  • Excellent communication skills to identify and escalate issues to both technical (Product/Engineer) and non-technical stakeholders/teams.
  • Familiarity/comfortability managing data pipelines.
  • Exceptionally detail-oriented with the ability to manage multiple projects and prioritize accordingly.

R1 RCM is an equal employment opportunity employer and is dedicated to providing a workplace free from harassment based on any protected category.

Learn more about R1 RCM:

R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

We combine the expertise of a global workforce with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

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