Revenue Recovery Specialist
3 weeks ago
Company Overview
At EXCEL MOTORS, we are dedicated to providing exceptional customer service while ensuring timely payment of accounts receivable. We are seeking a skilled Revenue Recovery Specialist to join our team.
About the Role
We are looking for a detail-oriented and communicative individual to work with customers in resolving outstanding account balances. As a key member of our revenue recovery team, you will be responsible for securing payments from customers, informing them about unpaid accounts, and maintaining accurate records of customer interactions.
Key Responsibilities
- Contact Customers: You will contact customers to inform them about unpaid accounts and negotiate payment arrangements.
- Receive and Post Payments: You will receive payments from customers and post them to their accounts in a timely manner.
- Initiate Repossession: In cases where customers fail to make payment arrangements, you may be required to initiate repossession proceedings.
- Maintain Records: You will maintain accurate and up-to-date records of customer interactions, including correspondence, phone calls, and meetings.
Qualifications and Requirements
To succeed in this role, you will need:
- Previous Experience: A minimum of 1-2 years of experience in collections, customer service, or a related field.
- Candidates Must Possess: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Bilingual Skills: Fluency in English (and Spanish is a plus).
- Prioritization and Multitasking: The ability to prioritize tasks and manage multiple projects simultaneously.
Compensation and Benefits
The estimated annual salary for this position is $45,000-$60,000, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development.
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