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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States National Seating & Mobility Full time
About National Seating & Mobility

We are a leading provider of mobility solutions, dedicated to empowering individuals with disabilities to live independently. Our team is passionate about delivering exceptional care and support to our clients, and we are seeking a highly motivated and organized individual to join our team as a Client Support Specialist.

Job Summary

The Client Support Specialist will play a critical role in ensuring the smooth operation of our branch, providing exceptional customer service, and supporting our clients and clinicians. This is an exciting opportunity to join a dynamic team and make a meaningful impact on the lives of our clients.

Key Responsibilities
  • Provide exceptional customer service to clients, clinicians, and caregivers, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
  • Assist in the completion of work orders, including verification of client information, equipment detail entry, and eligibility for funding.
  • Perform data entry of all pertinent information, including scanning documentation received, and file documents and folders.
  • Assist with physical inventory and provide clerical support for the preparation of inventory documentation.
  • Responsible for continuing education related to job duties, including staying informed about and familiar with NSM's current and/or new policies and procedures.
  • Perform any directly-related job duties as assigned by branch leadership, carrying out all position expectations in a professional manner.
Requirements
  • High School Diploma or G.E.D.
  • Communication Proficiency
  • Computer Proficiency
  • Organizational Skills
  • Customer/Client Focus
Preferred Qualifications
  • High School or better
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities