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Service Operations Representative

2 months ago

Syosset, New York, United States Intelli-Tec Security Services Full time

Customer Service Representative

Department: Technical/Installation

Role Overview

The Customer Service Representative plays a crucial role in delivering exceptional service to both internal and external clients. This position requires a comprehensive understanding of company offerings and effective communication with colleagues within the service division.

Key Responsibilities

  1. Handle incoming calls from clients
  2. Diagnose and resolve customer issues
  3. Schedule service appointments
  4. Perform data entry tasks
  5. Ensure ongoing communication with clients to maintain high service standards

Essential Qualifications

  • Associate's degree
  • Proficiency in Microsoft Office applications
  • Valid driver's license with a clean driving record

Preferred Qualifications

  • Bachelor's degree

Employer's Note

All qualifications are subject to modification to reasonably accommodate individuals with disabilities. This job description does not encompass all duties that may be assigned to the employee in this role. Employees may be required to follow additional job-related instructions and perform other duties as requested by their supervisor. This document does not establish an employment contract, either implied or explicit, other than an at-will employment relationship.