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Fitness Center Associate

2 months ago

Norfolk, Virginia, United States Onelife Fitness Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities

  • Deliver exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in members, processing payments, and handling customer inquiries.
  • Work closely with the Front Desk Supervisor and other team members to achieve sales and membership goals.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for our members and guests.
  • Stay up-to-date on club policies, procedures, and promotions, and communicate this information to members and guests as needed.

Requirements

  • High school diploma or equivalent required; six months of experience in a customer service or sales role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Basic computer skills, including proficiency in MS Office and email.
  • Current CPR/AED certification required (if not already certified, must obtain within 60 days of employment).

Benefits

  • Complimentary membership and guest privileges.
  • Discounts on personal training, mind-body, aquatics, and kids programs.
  • Discounts on Serenity Day Spa services and all apparel.
  • Employee referral gift.
  • In-house continuing education credits and CEC reimbursement.

Additional Full-Time Benefits

  • Medical, dental, vision, supplemental benefits, and group life insurance benefits.
  • 401(k) retirement plan.
  • Paid time off.

Equal Opportunity Employer

Onelife Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.