Night Operations Supervisor

2 weeks ago


Glen Mills, Pennsylvania, United States Wawa Full time
Job Title:
Night Operations Supervisor

Location:
Field

Department:
Store Operations

Shift Differential:
Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Overview:

The Night Operations Supervisor is accountable for overseeing the store's operations during overnight shifts in the absence of senior management. This role is crucial in maintaining productivity and ensuring quality service, while also providing valuable insights to the management team regarding operational concerns and opportunities for improvement.

In this capacity, the supervisor will also assist with managing the fuel offerings as needed.


Key Responsibilities:
  • Deliver outstanding customer service and promptly address customer inquiries.
  • Ensure seamless communication and flow between associates, customers, and their orders.
  • Uphold safety, security, quality, and operational standards.
  • Guide, motivate, and mentor associates throughout the shift.
  • Maintain appropriate stock levels for food service items based on demand.
  • Identify growth opportunities within the food service and beverage sectors and communicate them to the Food and Beverage Manager.
  • Acknowledge and celebrate associate achievements.
  • Enforce cash handling and accountability protocols.
  • Oversee vendor check-ins in accordance with corporate guidelines.
  • Maintain a thorough understanding of store equipment and ensure the facility meets established standards.

Essential Skills:
  • Ability to work effectively both independently and as part of a team.
  • Strong verbal and written communication abilities.
  • Exceptional customer service skills.
  • Capability to work with minimal supervision.
  • Detail-oriented with excellent organizational skills.
  • Proficient in conflict resolution and problem-solving techniques.
  • Self-motivated with a proven ability to make sound decisions.
  • Strong relationship-building and leadership capabilities.
  • Physical stamina to perform repetitive tasks such as standing, walking, and lifting up to 35 lbs.
  • Ability to learn and utilize store technology effectively.
  • Reliable transportation is required.
  • Must be at least 18 years old for consideration.
  • Ability to lead others and prioritize tasks efficiently.

Basic Qualifications:
  • High School Diploma or GED equivalent.
  • Availability to work 35 – 40 hours per week.
  • Flexible schedule, including availability for all shifts, weekends, and holidays.
  • Preferred experience in leading, developing, and selecting teams.
  • Experience in training, sales enhancement, expense management, and food service menu planning.
  • Demonstrated ability to implement change effectively and achieve results.
  • Leadership experience in a fast-paced retail, food service, or fuel environment is preferred.
  • Comprehensive knowledge of store operations, particularly in food service.
  • Proven skills in delivering exceptional customer service and effective communication.

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