Service Manager
2 days ago
At Fuchs Lubricants, we're committed to delivering exceptional lubrication solutions that help our customers succeed. As a Service Manager, you'll play a vital role in driving the execution of our digital and service solutions under the Smart Services product line in the US.
Your Key Responsibilities:- Manage Smart Services accounts, ensuring customer expectations are met through regular reporting and communication.
- Oversee compliance with service provision KPIs and divisional Smart Goals.
- Lead a team of service supervisors and technicians, providing guidance and support to ensure seamless operations.
- Identify and develop new business opportunities with existing and new customers, leveraging Smart Service and Product solutions.
- Provide technical expertise related to our onsite services, ensuring customers receive the best possible support.
- Assist in hiring, onboarding, and training of Service Technicians, fostering a culture of excellence and growth.
- Meet and exceed fiscal targets assigned to your territory, driving business growth and revenue.
- Cultivate strong team relationships, promoting employee development and retention.
- Bachelor's Degree in an Engineering discipline.
- Exceptional communication and interpersonal skills.
- Strong computer skills, including MS Office.
- Intense customer focus and service orientation.
- Technical knowledge of industrial process operations, including waste water, wash systems, lubricants, and lubrication.
- Ability to travel approximately 50%.
- Previous supervisory experience.
Fuchs Lubricants offers a dynamic and rewarding work environment where employees can grow and develop as professionals. As a Service Manager, you'll have the opportunity to work on exciting projects, expand your experience, and challenge your abilities in the global marketplace. Our comprehensive benefits package includes a competitive salary, comprehensive health insurance, and a range of other perks. Learn more about our benefits at https://fuchs.com/us/en/benefits.
Fuchs Lubricants is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
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