Service Delivery Manager
7 days ago
FUCHS Lubricants Co. is seeking a highly skilled Service Manager to join our Smart Services team in the US. As a key member of our team, you will play a vital role in driving the execution of our digital and service solutions.
Key Responsibilities:
- Account Management: Manage multiple customer accounts in your respective territory, ensuring our service performance meets customer expectations.
- Compliance and Performance: Ensure all service provision KPIs and divisional Smart Goals are met, driving business growth and profitability.
- Team Leadership: Day-to-day management of service supervisors and technicians, fostering a culture of excellence and teamwork.
- New Business Development: Identify and develop new business opportunities with existing and new customers, leveraging our Smart Service and Product solutions.
- Technical Guidance: Provide expert technical guidance related to our onsite services, ensuring seamless delivery and customer satisfaction.
- Talent Development: Assist in hiring, onboarding, and training of Service Technicians, promoting career growth and development.
- Business Growth: Meet and exceed fiscal targets assigned in your respective territory, driving business expansion and revenue growth.
- Team Collaboration: Foster strong team relationships, encouraging team member development, retention, and a positive work environment.
Requirements:
- Bachelor's Degree in an Engineering discipline.
- Exceptional communication and interpersonal skills.
- Strong computer skills, including MS Office.
- Intense customer focus and service orientation.
- Strong technical knowledge of industrial process operations, including waste water, wash systems, lubricants, and lubrication.
- Ability to travel approximately 50%.
- Previous supervisory experience.
Benefits:
FUCHS Lubricants Co. offers a challenging and rewarding working environment, where employees are encouraged to develop and grow as professionals. This role provides opportunities to work on projects that expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.
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