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Customer Service Ambassador

2 months ago

Dayton, Ohio, United States VineBrook Homes, LLC Full time
Job Summary

VineBrook Homes, LLC is seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our Customer Experience Center Team, you will be responsible for interacting with customers through various communication channels to resolve their concerns, issues, and questions.

Key Responsibilities
  • Engage with customers via phone, chat, and other messaging technologies to provide exceptional customer service and support.
  • Listen attentively to customer concerns and respond promptly to resolve issues.
  • Provide accurate and timely information regarding customer policies and procedures.
  • Assist customers with online navigation of our public website.
Requirements
  • High school diploma or GED equivalent.
  • Preferred experience in property management, call center, or customer service.
  • Ability to operate a computer, telephone systems, and mobile phone while seated for extended periods.
  • Strong communication skills, with a pleasant voice and ability to maintain composure under pressure.
  • Valid driver's license.
What We Offer

VineBrook Homes, LLC is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.