Customer Service Ambassador

4 weeks ago


Dayton, Ohio, United States Garden State Tile Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Garden State Tile. As a key member of our team, you will be responsible for providing exceptional customer service to our internal and external customers, as well as team members.

Key Responsibilities
  • Provide timely and effective customer service to all customers, including internal and external customers, team members, and outside sales representatives.
  • Assume any position as needed to achieve company output needs.
  • Meet and greet every guest who visits our facility.
  • Handle a minimum of 10 A accounts exclusively within 6-9 months.
  • Process and schedule orders from birth to delivery.
  • Assist in commercial quoting.
  • Provide Concierge Customer Service to all clients.
  • Reach out to COD customers regarding payment prior to delivery.
  • Participate in branch dailies.
  • Ensure every customer who leaves our showroom has an authentic personal meaningful experience.
  • Continually educate yourself on our products and company to offer meaningful information to all guests.
Requirements
  • Competitive wage commensurate with experience.
  • Medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO.
  • Background checks will be conducted on all final candidates.

All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check. Additional background searches, including drug testing, driving records, and credit history, may be completed as deemed necessary.

Garden State Tile is committed to fair hiring practices and advocates for diversity, equity, and inclusion. We do not discriminate or make decisions based on protected class characteristics, including race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.


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