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Client Care Specialist for Pender Pack

2 months ago


Chantilly, Virginia, United States Pender Pet Retreat Full time
Become a Part of Pender Pet Retreat

Position Available: Client Care Specialist for Pender Pack

Are you enthusiastic about delivering outstanding service to pet owners? Do you possess a sincere affection for dogs and thrive in creating a welcoming atmosphere for both clients and their pets? Pender Pet Retreat is seeking a committed and detail-oriented Client Care Specialist for Pender Pack to enhance our team.

Key Responsibilities:
  • Greet pet owners with a friendly and inviting demeanor, ensuring a delightful experience.
  • Effectively oversee the check-in and check-out procedures, showcasing exceptional customer service.
  • Provide comprehensive information regarding Pender Pack offerings, pricing, and any ongoing promotions.
  • Manage bookings and uphold an organized scheduling system.
  • Facilitate clear communication between clients and Pender Pack personnel, ensuring a seamless experience.
  • Work collaboratively with the team to foster a safe and enjoyable environment for all dogs.
  • Keep client records current and address billing inquiries.
  • Ensure a tidy and welcoming front desk area.
  • Assist in maintaining a secure environment in the reception and waiting zones.
  • Perform additional tasks as required.
Qualifications:
  • Prior experience in customer service, ideally within the pet care or hospitality sectors.
  • Excellent interpersonal and communication abilities.
  • Strong attention to detail and organizational capabilities.
  • Familiarity with reservation systems and office software.
  • A genuine passion for dogs and an understanding of their needs.

If you are committed to maintaining high standards of customer service and enjoy fostering strong relationships with pet owners, we encourage you to consider the Client Care Specialist position at Pender Pet Retreat. Join us in cultivating a positive and inviting atmosphere for our clients and their cherished pets.