Guest Services Representative

1 month ago


Stowe, United States Vail Resorts Full time
Job Overview

As a Guest Services Attendant at Vail Resorts, you will be the face of our company, providing exceptional guest experiences and ensuring seamless operations at our resorts. This role requires a high level of enthusiasm, flexibility, and attention to detail, as you will be working in a fast-paced environment with a focus on delivering outstanding customer service.

Key Responsibilities
  • Meet and greet guests, providing a warm and welcoming experience
  • Commit to guest satisfaction, assuming responsibility for guest care and problem-solving
  • Answer guest questions, becoming a resort operations and services expert
  • Assist other departments as needed, including ticket scanning, ticket sales, and activities operations
  • Deliver premium guest service, providing information and assistance with a smile
  • Validate tickets, ensuring guests have their own valid product before loading our lifts
  • Work cooperatively with other teams to ensure lift lines are safely managed and lifts are loaded efficiently
  • Maintain and secure departmental equipment, including scan devices and radios
  • Escalate issues to leadership as they arise, from safety to products
Requirements
  • Must be able to communicate fluently in English
  • Adherence to safety standards and procedures
  • Ability to stay enthusiastic and perform well when busy
  • Ability to work outside, on your feet, in all weather conditions for long periods of time
  • Ability to work weekends and holidays
  • Previous guest service experience preferred
What We Offer
  • Competitive hourly rate of $20.00
  • Opportunities for growth and development, including potential lead or team lead positions
  • Free pass(es) and free ski and snowboard lessons
  • 40% retail discounts
  • Wellness benefits to fuel your success
About Vail Resorts

Vail Resorts is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.



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