FOH Manager

4 days ago


New York, New York, United States Suburban Inns Full time
Job Summary:

As a FOH Manager at Suburban Inns, you will be responsible for delivering exceptional guest experiences while maintaining the highest standards of service and operations. This role requires a strong leader who can motivate and guide a team to achieve excellence in every aspect of the Front of House.

Key Responsibilities:
  • Lead and manage the Front of House team to ensure seamless service delivery and high levels of guest satisfaction.
  • Develop and implement effective service recovery strategies to address guest complaints and concerns.
  • Collaborate with the Back of House team to ensure smooth communication and coordination of service.
  • Monitor and control labor costs while maintaining high levels of service quality.
  • Ensure compliance with all relevant health and safety regulations and standards.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Conduct regular audits to ensure adherence to Suburban Inns' standards and policies.

Requirements:
  • High school diploma or equivalent required; one year of job-related experience preferred.
  • Excellent communication and leadership skills.
  • Ability to interpret and extract information and perform arithmetic functions.
  • Typing, record-keeping, and word-processing skills.
  • ServSafe Food, CPR, and TIPS Certifications required.

Benefits:
  • Competitive salary range: $42,000 - $45,000 per year.
  • Employee and friends & family hotel and restaurant discounts.
  • Earned paid time off for all team members.
  • Insurance (health, vision, dental, life) for full-time team members.
  • Flexible schedules.
  • Holiday pay.
  • 8 hours of paid volunteer time per year.
  • Advancement and professional growth opportunities.
  • Monetary recognition program.
  • Monetary referral program.
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
  • Employee Assistance Program (EAP) through Pine Rest.

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