FOH Manager
4 days ago
As a FOH Manager at Suburban Inns, you will be responsible for delivering exceptional guest experiences while maintaining the highest standards of service and operations. This role requires a strong leader who can motivate and guide a team to achieve excellence in every aspect of the Front of House.
Key Responsibilities:
- Lead and manage the Front of House team to ensure seamless service delivery and high levels of guest satisfaction.
- Develop and implement effective service recovery strategies to address guest complaints and concerns.
- Collaborate with the Back of House team to ensure smooth communication and coordination of service.
- Monitor and control labor costs while maintaining high levels of service quality.
- Ensure compliance with all relevant health and safety regulations and standards.
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular audits to ensure adherence to Suburban Inns' standards and policies.
Requirements:
- High school diploma or equivalent required; one year of job-related experience preferred.
- Excellent communication and leadership skills.
- Ability to interpret and extract information and perform arithmetic functions.
- Typing, record-keeping, and word-processing skills.
- ServSafe Food, CPR, and TIPS Certifications required.
Benefits:
- Competitive salary range: $42,000 - $45,000 per year.
- Employee and friends & family hotel and restaurant discounts.
- Earned paid time off for all team members.
- Insurance (health, vision, dental, life) for full-time team members.
- Flexible schedules.
- Holiday pay.
- 8 hours of paid volunteer time per year.
- Advancement and professional growth opportunities.
- Monetary recognition program.
- Monetary referral program.
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
- Employee Assistance Program (EAP) through Pine Rest.
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