FOH Supervisor

4 weeks ago

New York, New York, United States TopView Sightseeing Full time
Job Description

At TopView Sightseeing, we are seeking a highly skilled and experienced FOH Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cruise ships.

Key Responsibilities:

  • Develop and implement floor plans and rosters for each shift to optimize efficiency and customer satisfaction.
  • Conduct daily pre-shift meetings to review menus, floor plans, and assign side work to ensure a seamless service experience.
  • Inspect the dining room before each service to ensure cleanliness, correct table settings, and menus are in the books.
  • Engage with customers to ensure a positive experience and encourage return business.
  • Train staff to complete opening, closing, and weekly side-work duties to maintain high standards.
  • Maintain safety and food quality standards, ensuring compliance with health, safety, and licensing regulations.
  • Oversee the boarding and seating of guests, ensuring a high-quality guest experience.
  • Coordinate and optimize FOH and BOH restaurant operations to maximize efficiency and customer satisfaction.
  • Provide support to Front-of-House team members, willing to jump in and assist with any job as needed.
  • Manage the venue to ensure day-to-day operations run smoothly, responding efficiently and accurately to customer complaints.
  • Train new and current employees to company standards, ensuring a consistent level of service.
  • Perform table touches and ensure steps of service are being followed to maintain high standards.
  • Ensure menu books match the online offering, verifying all checklists and opening/closing procedures are being completed.
  • Attend weekly manager meetings to stay informed and provide updates on operations.

Requirements:

  • Minimum 1 year management experience in a similar role.
  • Minimum 3 years hospitality experience, preferably in a cruise ship or restaurant environment.
  • ServSafe certification is a must.

Benefits:

  • 401(k) plan
  • Employee discount
  • Health insurance
  • Paid time off

Work Location: In person

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