Sales and Service Technician

4 weeks ago


Saddle Brook, New Jersey, United States Firestone Full time
Job Summary

As a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our valued customers. Your primary duties will include:

  • Conducting thorough assessments of customer needs through direct interactions and communication.
  • Recommending and providing products and services that meet customer requirements.
  • Effectively communicating sales and promotions to customers.
  • Resolving customer complaints in a timely and satisfactory manner.
  • Following up with customers to ensure their satisfaction with products and services.
  • Performing tire services, including tire repair, new tire installs, tire mounting, rotations, and balancing.

Key Responsibilities:

  • Assess customer needs and provide solutions.
  • Recommend and provide products and services.
  • Communicate effectively with customers.
  • Resolve customer complaints.
  • Follow up with customers.
  • Perform tire services.

Requirements:

  • Excellent customer service skills.
  • Ability to communicate effectively.
  • Basic knowledge of tire services.
  • Ability to work in a fast-paced environment.

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