Product Owner

2 hours ago

Charlotte, North Carolina, United States Apex Systems, Inc. Full time
Job Summary

We are seeking a highly skilled Product Owner to join our team at Apex Systems, Inc. The successful candidate will be responsible for leading the development and delivery of our commercial mortgage lending and servicing products.

Key Responsibilities
  • Provide initial triage of all CMS application issues to assist in determining appropriate routing for resolution.
  • Provide troubleshooting and access support requests for users in the Strategy SOR and other CMS applications.
  • Serve as Product Owner on behalf of business stakeholders for CMS applications, following enterprise Agile methodology.
  • Intake documentation, create user stories, business cases, and business value statements, and facilitate discovery through implementation phases of CMS process and technology improvements; champion system changes that mitigate risk and/or improve overall efficiency.
  • Liaise between the business and Technology teams to execute CMS application enhancements, ongoing maintenance, and sunsetting of CMS technology.
  • Work with CMS process owners, technology teams, and Technology Release Management to define priorities for defect fixes and minor enhancements, ensuring appropriate release scheduling.
  • Complete required SDLC documentation in a timely manner for releases.
  • Serve as Application Business Owner (ABO) for key SOR applications, including Strategy Wholesale and Full Circle, or as Alternate ABO partnering with process owner ABO for CMS applications.
  • Coordinate or participate in the coordination of UAT activities for maintenance releases.
  • Facilitate and ensure complete production validation for all maintenance releases.
  • Coordinate and/or conduct application testing and validation for all CMS system BCP activity.
  • Maintain documentation of all activity in the work queue (CMS Service Desk), adhering to enterprise and procedural SLAs.
  • Create and deliver CMS System Alert and CMS Application Advisory communications related to application issues/outages, releases, and other important systems information.
  • Maintain CMS Calendar to track and account for application issues, outages, and releases.
  • Serve as system representative and/or Subject Matter Expert (SME) for SHRP, audit, regulatory, and other enterprise-required efforts impacting CMS systems.
  • Support ad hoc CMS business needs.
Requirements
  • 3-5 years of experience as a Product Owner, particularly within the financial services sector, with a focus on commercial mortgage lending or servicing.
  • Strong understanding of commercial mortgage-backed securities (CMBS) and commercial real estate finance.
  • Experience with user acceptance testing (UAT) and application testing methodologies specific to financial services.
  • Proven experience in agile methodologies and managing product backlogs.
  • Excellent communication and interpersonal skills, with an ability to engage and influence stakeholders at all levels.
  • Analytical mindset with strong problem-solving abilities to address complex business challenges.
  • Proficient in using product management tools and software (JIRA, Confluence).
  • Knowledge of relevant regulatory requirements and compliance standards in the mortgage servicing industry.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications
  • Experience with banking or financial services software platforms related to mortgage servicing.
  • Familiarity with data analysis tools and metrics to track product success.

Apex Systems, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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