ERP Systems Specialist Position
5 days ago
We are seeking an ERP Systems Specialist to join our team at Auto-Chlor System - Memphis.
Salary: $27-$32 per hour, based on experience and qualifications.
Job Responsibilities:
- Proficiency in utilizing ERP Systems and MS Office Suite is essential for this role.
- Input and process orders via the ERP system according to established department guidelines and policies.
- Respond to customer inquiries and determine required parts by referencing product manuals.
- Set up new account information and resolve customer issues efficiently.
- Maintain effective communication with inter-company departments to ensure seamless operations.
- Meet quality, productivity, turnaround time, and other performance expectations.
- Review all generated items on orders to ensure POs are accurate.
- Maintain accurate customer purchase order records.
- Communicate potential errors or delays to customers and review orders to prevent similar issues.
- Maintain good working relationships with contacts at dealership accounts.
- Collaborate with production, shipping, and receiving teams to guarantee orders are processed and shipped correctly.
- Proactively manage allocation exceptions for all product lines; liaise between customer service and planning groups.
- Work with planning groups to optimize inventory during shortages, including tracking materials from suppliers to distribution centers.
Required Skills and Qualifications:
- A minimum of 5-7 years of customer support experience, preferably in a manufacturing environment.
- Experience in processing orders and troubleshooting issues with customers.
- Ability to multi-task and work effectively in a deadline-driven environment.
- Good organizational skills and attention to detail are crucial for success in this role.
- Proficiency in MS Office Suite and ERP systems is necessary.
- Effective verbal and written communication skills are essential for collaboration with colleagues and customers.
About Us:
Auto-Chlor System is a national leader in water, hygiene, and infection prevention solutions and services, serving over 100,000 customer locations across various industries. We are committed to making operations cleaner, safer, and more efficient while upholding ethical, inclusive practices and cultivating a positive work environment for all employees.
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