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MES Technical Support Specialist

2 months ago

Santa Clara, California, United States Saransh Inc Full time

Position: MES Technical Support Specialist

Location: Santa Clara, CA (Onsite from Day 1)

Job Type: Contract

Client Requirements:

This role involves direct engagement with the Manufacturing Execution System, functioning as a business analyst with experience in R&D laboratories within the semiconductor sector. Strong communication skills are essential, and occasional travel may be required.

Experience Level: 5-7 years

Travel Expectation: 10%

Key Responsibilities:

  • Develop comprehensive digital operational workflows to efficiently manage Semiconductor R&D Lab activities.
  • Serve as a business analyst for R&D Lab Operations teams, primarily focusing on MES (Manufacturing Execution System).
  • Evaluate business requirements and collaborate with BPA/End users to refine and streamline these requirements to deliver optimal business outcomes.
  • Configure the MES System to align with business objectives.
  • Document and uphold the MES modeling procedures.
  • Work alongside IT portfolio managers, project managers, and clients to co-create a MES roadmap, driving products and features from conception to launch in a dynamic environment.
  • Operate within an Agile framework, continuously assessing business needs, refining priorities, outlining milestones and deliverables, and identifying potential opportunities and risks.
  • Collaborate with user-focused groups to define the self-service user experience, support mechanisms, and monitoring systems for clients.
  • Translate product roadmap features into clearly defined product requirements, including features, user stories, and acceptance test criteria.
  • Prioritize and manage the sprint backlog for assigned products, balancing stakeholder requirements.
  • Lead the functional design process based on a thorough understanding of user needs and technology.
  • Define and draft/review the Functional Specification document (FS) in accordance with the Business Process Document (BPD) and Business Requirements Document (BRD).
  • Present the FS to the Technical Architect for design completion.
  • Review and endorse the technical design in collaboration with the business.
  • Support the functional architecture across multiple processes in a semiconductor laboratory.
  • Provide support to global business operations across various time zones.
  • Engage in QA checkpoints during delivery to offer guidance and ensure alignment with the original scope.
  • Review UAT test cases and work closely with business and execution teams to finalize UAT.

Qualifications / Skills:

  • Proficient in English, both written and spoken, with a balance of technical expertise and business insight.
  • Self-motivated individual with exceptional project management abilities and capacity to manage multiple tasks efficiently.
  • Excellent communication skills, capable of engaging, influencing, and inspiring partners and stakeholders to foster collaboration and alignment.
  • Demonstrated experience and functional knowledge of an MES system; familiarity with FactoryWorks MES is advantageous.
  • Previous experience in the semiconductor industry or relevant semiconductor knowledge is preferred.

Education & Experience:

  • Bachelor's degree with at least one year of experience in product or project development.
  • Experience working with MES solutions and/or within the semiconductor domain.
  • Established background in launching software or services in collaboration with engineering teams, demonstrating a high degree of proficiency in prototyping, iterative development, and understanding Agile principles.
  • Proven track record of successfully driving end-to-end delivery of data and intelligence solutions, encompassing a variety of mechanisms such as dashboards, APIs, and real-time alerts.