Property Tax Lead Specialist
6 days ago
At Eco-Life Employment Group, we are looking for a highly motivated Tax Collection Manager to lead our Property Tax Collections team. As a seasoned professional, you will be responsible for providing leadership and coaching to our Customer Service Representatives (CSRs) on utilizing best techniques to resolve inquiries, delinquent property taxes, and collection accounts.
The estimated annual salary for this position is $65,000 - $85,000, depending on experience. We require a minimum of three years of experience in customer service/relations and/or call-center environment handling account escalations.
Responsibilities:
- Lead and develop CSRs by monitoring employee-customer interactions for accuracy and quality
- Monitor team attendance, workload, performance, and optimal time utilization to identify patterns and address improvement opportunities
- Collaborate with upper management to complete employee evaluations and recommend performance refresher training needs
Qualifications:
- Bachelor's degree or equivalent required from an accredited institution
- Minimum three years of experience in customer service/relations and/or call-center environment handling account escalations
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