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Ambulatory Services Coordinator

2 months ago

Dallas, Texas, United States Children's Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at Children's Health. As a key member of our outpatient scheduling team, you will be responsible for delivering exceptional customer service, ensuring accurate and efficient scheduling processes, and maintaining high-quality patient data.

Key Responsibilities
  • Receive and process appointment requests, ensuring accurate and timely scheduling
  • Identify and create new Medical Record Numbers (MRNs) as needed
  • Obtain and verify patient demographic and insurance information
  • Determine insurance coverage and eligibility, and provide financial counseling as necessary
  • Triage and prioritize patient referrals using standard operating procedures
  • Manage work queues in Epic and review hospital services and Account Record (HAR) accuracy
  • Register donors and research participants, and review Daily Account Record (DAR) for Medicaid mismatches
  • Obtain authorizations for admissions and liaise with access center
  • Facilitate diagnostic and ancillary scheduling, and review existing pre-visit orders
  • Check patients in and out, make follow-up appointments, and prepare patient packets and schedules
  • Apply charges in the system, complete daily provider utilization grid, and warm call reminders
  • Collect co-pay amounts from patient guardians, order supplies, and link and/or release patient orders
  • Complete and process consent forms, and provide phone management support
Requirements
  • At least 1 year of customer service or outpatient-related scheduling experience
  • At least 1 year of job-related experience preferred
  • High school diploma or equivalent required
  • Two-year Associate's degree or equivalent experience preferred
Why Work at Children's Health?

We put our people first, welcoming, valuing, and respecting the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Benefits
  • Employee portion of medical plan premiums covered after 3 years
  • 4%-10% employee savings plan match based on tenure
  • Paid Parental Leave (up to 12 weeks)
  • Caregiver Leave
  • Adoption and surrogacy reimbursement