Help Desk Specialist

2 days ago


Lemont, Illinois, United States NTT DATA Services Full time

About the Role

We are seeking a highly skilled Service Desk Agent to join our team at NTT DATA Services. As a Service Desk Agent, you will be the primary point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide technical support and resolve issues via phone, email, and chat
  • Develop and maintain knowledge base for incident resolution and request fulfillment
  • Collaborate with internal teams to resolve complex issues
  • Participate in the organization's change management process
  • Provide excellent customer service and support

Requirements

  • 1+ years of experience in IT Service Desk or equivalent
  • Strong technical skills and knowledge of PC and Mac hardware, operating systems, and enterprise applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

  • IT certifications such as HDI Support Center Analyst, Service Desk, or equivalent
  • Experience with ServiceNow or equivalent ITSM tools
  • Knowledge of scripting languages such as BASH or PowerShell

About NTT DATA Services

NTT DATA Services is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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