Automotive Service Advisor

1 week ago


Dover, New Hampshire, United States Bill Dube Ford Toyota Scion Full time
Job Title: Automotive Service Advisor

At Bill Dube Ford Toyota, we are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities:
  • Set, confirm, and prepare appointments with customers to ensure a seamless service experience.
  • Meet or exceed targeted sales goals and customer satisfaction index.
  • Greet customers in a friendly and professional manner.
  • Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
  • Use a consultative selling process to assist customers in planning for ongoing maintenance.
  • Produce repair orders with transparency and communicate with technicians and parts associates.
  • Follow up with customers on the status of their vehicle and ensure satisfaction.
  • Gain superior product knowledge to effectively support customers.
  • Provide an exceptional customer experience to drive loyalty.
Requirements:
  • High school diploma or equivalent.
  • Proven ability to provide exceptional customer service.
  • Ability to set and achieve targeted goals.
  • Prior sales experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology.
  • Valid in-state driver's license and an acceptable driving record.
What We Offer:
  • A state-of-the-art 24-bay shop with heated facilities.
  • Latest technology and equipment.
  • Clean and professional work environment.
  • 401K with match.
  • Full medical and dental insurance.
  • Employee purchase plans.
  • Life insurance.
  • Paid vacation and holidays.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on various protected characteristics.



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