Alarm Monitoring Specialist

6 days ago


Oklahoma City, Oklahoma, United States Hobby Lobby Full time

Job Summary:

Hobby Lobby is seeking a detail-oriented and motivated individual to provide support for our retail stores. This position is located on our campus in Oklahoma City.

Key Responsibilities:

  • Manage alarm events and verify security information
  • Notify and update emergency services, such as fire and police agencies
  • Follow up with store managers and provide alarm reset instructions
  • Respond to incoming alarm signals and log information into the automation system
  • Work with service and installers to identify issues and determine necessary repairs
  • Schedule and follow up on repair service calls and provide customer updates
  • Maintain confidentiality of customer information

Requirements:

  • Call center or alarm center experience preferred
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to multitask and remain calm in stressful situations
  • Strong listening and detail-oriented skills
  • Ability to sit for extended periods

Benefits:

  • Competitive wages
  • Medical, dental, and prescription benefits
  • 401(k) program with company match
  • Paid vacation and personal paid time off
  • Employee discount
  • Life insurance and long-term disability insurance
  • Flexible spending plan
  • Holiday pay


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