Alarm Monitoring Specialist
6 days ago
Job Summary:
Hobby Lobby is seeking a detail-oriented and motivated individual to provide support for our retail stores. This position is located on our campus in Oklahoma City.
Key Responsibilities:
- Manage alarm events and verify security information
- Notify and update emergency services, such as fire and police agencies
- Follow up with store managers and provide alarm reset instructions
- Respond to incoming alarm signals and log information into the automation system
- Work with service and installers to identify issues and determine necessary repairs
- Schedule and follow up on repair service calls and provide customer updates
- Maintain confidentiality of customer information
Requirements:
- Call center or alarm center experience preferred
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to multitask and remain calm in stressful situations
- Strong listening and detail-oriented skills
- Ability to sit for extended periods
Benefits:
- Competitive wages
- Medical, dental, and prescription benefits
- 401(k) program with company match
- Paid vacation and personal paid time off
- Employee discount
- Life insurance and long-term disability insurance
- Flexible spending plan
- Holiday pay
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