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Operations Manager

2 months ago

Chelmsford, Massachusetts, United States Byrne Dairy & Deli Full time
About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at Byrne Dairy & Deli. As a key member of our management team, you will be responsible for the overall success of our retail business, ensuring exceptional customer service, efficient operations, and a positive work environment.

Key Responsibilities
  • Customer Service and Experience
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a friendly and timely manner.
    • Ensure customer loyalty through effective communication and relationship-building.
  • Store Operations and Management
    • Oversee daily store operations, including inventory management, stock rotation, and merchandise delivery.
    • Maintain a clean and safe store environment, adhering to company guidelines and regulations.
  • Human Resources and Development
    • Supervise, train, and develop a team of employees to ensure excellent customer service and store performance.
    • Perform human resource management duties, including hiring, training, and communicating with corporate management.
  • Financial Management
    • Manage store finances, including payroll, inventory, and expenses.
    • Ensure accurate record-keeping and reporting, including sales data and inventory levels.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum 3 years of retail experience, with at least 3 years of supervisory experience.
  • Skills and Qualifications
    • Strong leadership and communication skills.
    • Excellent customer service and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Physical ability to stand for long periods, lift up to 50 pounds, and work in varying temperatures.
Benefits

We offer a competitive compensation package, including:

  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Paid vacation and sick leave.
  • Scholarships and employee recognition program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced retail professional looking for a new challenge, please submit your application.