Automotive Customer Service Representative
4 days ago
About the Role:
Pep Boys is seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth.
Key Responsibilities:
- Engage with customers to understand their needs and preferences, and provide personalized solutions to meet their expectations.
- Schedule appointments and manage customer interactions to ensure seamless communication and timely resolution of issues.
- Build trust with customers by providing accurate and timely information, and ensuring that their needs are met.
- Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies to ensure compliance and accuracy.
Requirements:
- Excellent communication and interpersonal skills to effectively engage with customers and colleagues.
- Strong problem-solving and analytical skills to resolve customer issues and improve processes.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Basic computer skills and proficiency in using software applications to manage customer interactions and data.
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