Community Engagement Specialist

3 weeks ago


St Louis, Missouri, United States Latch Full time
About the Role

Latch is seeking a Community Lead to provide a personalized human touch to our Honest Day's Workers. As a trusted point of contact, you will offer support, foster ongoing engagement, and enhance their experience with our platform.

Key Responsibilities:

  • Act as the primary point of contact for non-support requests
  • Inquiries and Escalations:
    • Direct both inquiries to the appropriate teams
    • Acknowledge and collect feedback to share internally
    • Coordinate and advocate internally on disputes
  • Community Engagement:
    • Create a monthly newsletter with helpful and informative content
    • Respond to online forums and reviews about the company
    • Conduct calls and surveys to gather feedback and insights.
  • Personalized Outreach:
    • Welcome each Honest Day's Worker personally to the platform
    • Manage swag distribution and inquiries

Qualifications:

  • Engaging personality with patience and a positive attitude.
  • Excellent organizational skills and understanding of internal team responsibilities.
  • Strong time management abilities.
  • Exceptional communication skills, both written and verbal.
  • Experience in community management, customer service, or a similar role is preferred.
  • Ability to multitask and handle multiple inquiries simultaneous.

Latch is a company that values diversity and strives to create an inclusive and equitable environment for all. We are committed to providing a safe and welcoming space for our Honest Day's Workers.

Important Safety Information:

  • Latch will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
  • We will never ask you for your bank account information or your mother's maiden name during the interview process.
  • Communications from Latch will always come from careers@latch.com or hr@latch.com. Do not accept a job interview invitation with Latch from anyone who does not contact you through an email that comes from one of these addresses.


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