Appointment Coordination Specialist

4 weeks ago


Wichita, Kansas, United States Mid-America Orthopedics Full time
Job Overview

Centralized Scheduling Representative:

Position Summary: The Centralized Scheduling Representative plays a crucial role in managing patient appointments and ensuring efficient communication within the healthcare setting. This position requires handling a significant volume of incoming calls while maintaining a professional demeanor that reflects the values of Mid-America Orthopedics.

Key Responsibilities:

  • Manage a high volume of incoming calls on a daily basis.
  • Accurately input patient information into the scheduling system.
  • Recognize and accommodate physician scheduling preferences.
  • Facilitate the rescheduling of appointments as directed by supervisory staff.
  • Conduct reminder calls and relay appointment details to patients.
  • Perform additional tasks as assigned by management.

Qualifications:

  • High School Diploma or equivalent required.
  • 1-2 years of experience in an office environment preferred.
  • 1-2 years of customer service experience is advantageous.
  • Proficient in operating standard office equipment.
  • Strong communication skills are essential.
  • Basic knowledge of Microsoft Outlook is necessary.
  • Entry-level proficiency in the Microsoft Office suite is expected.


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