Appointment Coordination Specialist
4 weeks ago
Centralized Scheduling Representative:
Position Summary: The Centralized Scheduling Representative plays a crucial role in managing patient appointments and ensuring efficient communication within the healthcare setting. This position requires handling a significant volume of incoming calls while maintaining a professional demeanor that reflects the values of Mid-America Orthopedics.
Key Responsibilities:
- Manage a high volume of incoming calls on a daily basis.
- Accurately input patient information into the scheduling system.
- Recognize and accommodate physician scheduling preferences.
- Facilitate the rescheduling of appointments as directed by supervisory staff.
- Conduct reminder calls and relay appointment details to patients.
- Perform additional tasks as assigned by management.
Qualifications:
- High School Diploma or equivalent required.
- 1-2 years of experience in an office environment preferred.
- 1-2 years of customer service experience is advantageous.
- Proficient in operating standard office equipment.
- Strong communication skills are essential.
- Basic knowledge of Microsoft Outlook is necessary.
- Entry-level proficiency in the Microsoft Office suite is expected.
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