Guest Experience Specialist

7 days ago


Lake Geneva, Wisconsin, United States The Marcus Corporation Full time

About the Role

We are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at The Marcus Corporation. As a key member of our housekeeping department, you will be responsible for ensuring that our guests have a clean and comfortable stay.

Responsibilities

  • Provide exceptional customer service to guests by ensuring that their rooms are clean and well-maintained.
  • Change sheets, pillowcases, and towels daily, and replenish amenities as needed.
  • Clean and disinfect all surfaces, including bathtubs, toilets, sinks, and floors.
  • Dust and polish furniture, fixtures, and equipment.
  • Restock housekeeping carts and supplies.
  • Respond promptly to guest requests and concerns.
  • Practice chemical safety rules and follow procedures for hazardous materials.
  • Report any suspicious activity or hazardous conditions to the Security Department.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in housekeeping or a related field preferred.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods.

What We Offer

  • A competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About The Marcus Corporation

The Marcus Corporation is a leading hospitality and entertainment company that operates a portfolio of hotels, resorts, and restaurants across the United States. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our employees.



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