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Public Safety Communications Specialist

2 months ago

Williamsport, Pennsylvania, United States Lycoming College Full time
Lycoming College is seeking dedicated individuals for the role of Public Safety Communications Specialist within our Public Safety team.

As one of the oldest residential liberal arts and sciences colleges in the United States, Lycoming College is excited to announce two full-time positions available for passionate candidates to join our Public Safety team as Communications Specialists.

We are committed to providing a high-quality undergraduate education while fostering an inclusive and equitable campus environment that supports all faculty, staff, and students. This role serves as a primary point of contact for the Lycoming community within the Public Safety Office, requiring specialists to be highly responsive to the diverse needs and experiences of all members of our campus.

The positions available are full-time, with shifts scheduled for Sunday - Thursday from 3:00 pm to 11:00 pm and Monday - Friday from 7:00 am to 3:00 pm. These roles are eligible for a comprehensive benefits package, with starting pay at $13.50 per hour, along with retention bonuses of $0.50 per hour after six months and an additional $1.00 per hour after one year of active employment.

About Us:
Established in 1812, Lycoming College is renowned for its commitment to experiential learning and academic excellence. Our students engage in original research, participate in internships, study abroad in numerous countries, and compete in NCAA Division III sports. With a diverse student body representing various states and countries, we are dedicated to promoting an inclusive community.

Lycoming College values the principle of inclusive excellence and is actively seeking to recruit faculty and staff from historically underrepresented groups, recognizing that diversity enhances institutional excellence.

Lycoming College is an equal opportunity employer.

Key Responsibilities:
  • Respond promptly to and accurately document service requests in line with established policies and procedures, including but not limited to:
    • Alarm responses (fire, facility systems, etc.)
    • Assisting students, staff, and visitors
    • Emergency situations
  • Communicate effectively and respectfully with all campus community members and visitors.
  • Manage lost and found items according to established protocols.
  • Maintain communication logs, including radio/telephone and vehicle use logs.
  • Oversee the distribution and return of keys to the key cabinet.
  • De-escalate challenging situations by remaining calm, empathetic, and exercising sound judgment while respecting individual rights.
  • Collaborate with local law enforcement, fire, and emergency services as needed.
  • Perform additional duties as assigned.
Qualifications:
Required Education: High school diploma

Skills and Experience:
Skills:
  • Proficient computer skills (knowledge of Microsoft Word; experience with email and internet usage).
  • Strong customer service and interpersonal skills necessary for handling sensitive situations with diplomacy.
  • Excellent written communication skills for effective report documentation.
Abilities:
  • Ability to develop and maintain knowledge of college policies and procedures.
  • Quick decision-making skills in emergency situations.
  • Ability to follow verbal and written instructions.
  • Ability to establish and maintain effective working relationships.
  • High degree of confidentiality in all interactions.
  • Professional conduct in sensitive or volatile situations.
  • Ability to manage multiple responsibilities simultaneously, especially in high-pressure situations.
Job Competencies:
  • Commitment to fostering an inclusive and welcoming environment.
  • Demonstrates professionalism and contributes to a positive work and learning atmosphere.
Benefits:

Lycoming College offers an exceptional benefits package for full-time employees, including:

Health & Wellness Benefits:
  • Comprehensive health insurance options.
  • Dental insurance, including orthodontic coverage.
  • Vision insurance.
  • Flexible spending accounts for medical and dependent care expenses.
  • Life and accidental death insurance.
  • Long-term and short-term disability insurance.
  • Cancer insurance.
  • Personal accident insurance.
  • Wellness programs.
  • Employee assistance programs.
Retirement Benefits:
  • 403(b) retirement plan with contributions from the College.
Tuition Benefits:
  • Free tuition for employees, spouses, and eligible dependents at Lycoming College.
  • Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
  • Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology.
Paid Leave Benefits:
  • Generous paid time off (PTO).
  • Paid parental leave.
  • 14 holidays per year.
  • Summer hours.
Employee Perks available for both full-time and part-time candidates:
  • Discounts at the campus bookstore (excluding textbooks and snacks).
  • Reduced rates for meal packages at on-campus dining facilities.
  • Access to campus recreation center and gym facilities for employees and their families.
  • Use of the campus library.
How to Apply:
Interested candidates should submit a cover letter, resume/CV, and a list of three references with contact information. Candidates will be evaluated based on their ability to demonstrate how their experience and skills align with the qualifications for this position.

Review of application materials will begin immediately and will continue until the position is filled.

Lycoming College is proud to celebrate and value diversity.
We are committed to fostering an inclusive campus community that supports all faculty, staff, and students. We encourage applications from candidates with diverse identities and those interested in contributing to our mission and strategic plan. Lycoming College is an equal opportunity employer.
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