Hotel Night Auditor

4 weeks ago


Nashville, Tennessee, United States Arbor Lodging Management Full time
Hotel Overnight Supervisor Job Description

We are seeking a detail-oriented and organized Hotel Overnight Supervisor to join our team at Arbor Lodging Management. As a key member of our front desk team, you will be responsible for ensuring the accuracy of our financial records, tracking room revenue, and providing exceptional customer service to our guests.

Key Responsibilities:
  • Conduct nightly audits to ensure the accuracy of our financial records
  • Track room revenue, occupancy percentages, and other front office operating statistics
  • Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
  • Process guest charges, vouchers, and credit card transactions
  • Monitor the current status of coupon, discount, and other promotional programs
  • Ability to function as a front desk agent to perform check-ins and check-outs as well as wake-up calls
  • Summarize results of operations for management
  • Perform nightly balancing of in-room video and long-distance telephone services
Requirements:
  • High school graduate or equivalent
  • Minimum one (1) year of hotel front desk experience
  • Experience handling cash, accounting procedures, and general administrative tasks
  • Excellent customer service skills
  • Ability to lift 50 lbs and sit, stand, or walk for extended periods of time
What We Offer:
  • Competitive salaries
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available

Arbor Lodging Management is committed to maintaining a culture that values growth, development, and progression within our properties. We operate with integrity, kindness, and a passion for hospitality. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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