Guest Service Representative

4 weeks ago


Parsippany, New Jersey, United States Marriott Full time
About Us
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Welcome to Courtyard, where we're passionate about better serving the needs of travelers everywhere. Our hotel is designed specifically for business travelers, and we're looking for people who share our passion for delivering exceptional guest experiences.

We're a small yet ambitious team that's always looking for ways to improve and provide the best possible service to our guests. If you're a driven individual who is passionate about hospitality and customer service, we want to hear from you.

Job Description:

This role involves taking ownership of the guest experience in various areas of the hotel, including processing operational needs, addressing guest requests, completing reports, delivering quality meals, and sharing information about the local area.

You will work closely with our guests to understand their needs and preferences, and provide personalized service to meet those needs. You will also be responsible for maintaining a clean and safe working environment, adhering to company policies and procedures, and upholding high standards of quality and professionalism.

Responsibilities:

  • Deliver exceptional guest experiences and ensure that guests have a memorable stay with us.
  • Take ownership of the guest experience in various areas of the hotel.
  • Process operational needs, address guest requests, complete reports, deliver quality meals, and share information about the local area.
  • Maintain a clean and safe working environment.
  • Adhere to company policies and procedures.
  • Uphold high standards of quality and professionalism.

Requirements:

  • High school diploma or equivalent required.
  • No related work experience necessary.
  • No supervisory experience necessary.
  • Licenses or certifications not required.

Salary: $16.91 per hour.



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