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Emergency Medical Services Certification Specialist

2 months ago

Marlborough, Massachusetts, United States Cynet Systems Full time
Job Overview: Compensation Range $20/hr - $24/hr

We are seeking a dedicated professional to join our team at Cynet Systems as an Emergency Medical Services Certification Specialist. This role is essential in providing support to the Department of Public Health's Office of Emergency Medical Services (OEM). The successful candidate will be responsible for:

  • Offering assistance via telephone and email to Emergency Medical Technicians (EMTs), reviewing certification applications, and performing clerical duties to facilitate the certification and educational processes.
  • Evaluating both electronic and paper applications in line with established protocols, ensuring accurate processing through our electronic systems.
  • Delivering exceptional customer service to certified personnel, addressing inquiries based on established guidelines, and gathering necessary information for follow-up actions.
  • Assisting individuals in verifying their past or current certification status.
  • Managing and maintaining records related to both certification and recertification processes.

This position plays a crucial role in supporting the certification process and ensuring compliance with industry standards.