Medical Office Receptionist

3 days ago


Rock Island, Illinois, United States Heartland Dental Full time

Job Description

Moline Family Dental is seeking a highly skilled and experienced Medical Office Receptionist to join their team. As a Medical Office Receptionist, you will be responsible for providing exceptional support to our front office, ensuring seamless patient interactions and efficient administrative tasks.

Estimated Salary: $48,000 - $58,000 per year, depending on experience

About the Role

  • Manage front office duties, including answering phones, checking office mail, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with providers and teams to implement Heartland Dental systems to optimize office potential

Responsibilities

  • Provide exceptional customer service to patients and families
  • Ensure accurate and timely completion of administrative tasks
  • Maintain confidentiality and handle sensitive information with discretion

Requirements

  • Experience working in a fast-paced, customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards


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