Retail Experience Lead

4 days ago

Warren, Michigan, United States Jushi USA Full time

Job Description:

We are seeking a highly skilled Retail Experience Lead to join our team at Jushi USA. As a Retail Experience Lead, you will be responsible for leading tours of sales floor within the store, making product recommendations based on ongoing research of products available.

Key Responsibilities:

  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.

  • Provide outstanding customer service to patrons by answering or appropriately directing questions and concerns.

  • Retain thorough and comprehensive knowledge of the customer and member benefits, discounts, coupons and promotions, encouraging memberships for guests.

  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.

  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.

  • Operate cash register, computer-based POS system, and cash drawer.

  • Work as part of a team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.

  • Ensure safety and security standards are maintained including but not limited to, monitor CCTV, assist with crowd control, monitor security alarm systems and conduct internal and exterior inspections.

Requirements:

  • High School diploma or General Education Development (GED) required

  • Associate or Bachelors degree in any field preferred

  • Must be willing to submit and pass a comprehensive background check

  • Prefer to have previous dispensary, call center, retail, sales, hospitality, or customer service experience

  • Excellent communication skills

  • Ability to thrive within a fast-paced environment

  • Excellent oral and written communication skills

  • Knowledge of cannabis

  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals

  • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

  • Must be flexible regarding work schedule including evenings, weekends, holidays, opening and closing

  • Must be reliably on time and be proud to be consistent and reliable

Bonus Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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