Sales and Service Lead

3 weeks ago


Warren, Michigan, United States Burlington Stores Full time

About the Opportunity:

As a Customer Service Lead at Burlington Stores, you will have the opportunity to make a real difference in the lives of customers, colleagues, and the communities we serve. With a strong focus on customer satisfaction, friendliness, speed of checkout, and customer feedback surveys, this role requires a collaborative leader who can inspire and motivate associates to deliver exceptional service.

Responsibilities:

  • Lead day-to-day customer service initiatives, driving business results while upholding Our Burlington philosophy and company core values.
  • Develop and implement strategies to improve customer satisfaction, friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a clean and organized front-end area, resolving technical issues with registers and transactions.
  • Manage schedule adherence and coordinate meal and break periods.

What We Offer:

A competitive salary of $13 per hour, flexible scheduling, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan. Paid time off, paid holidays, and paid sick time in accordance with applicable law.

About Us:

Burlington Stores is a rapidly growing retail company that values diversity, inclusion, and teamwork. We offer a range of career opportunities for growth and development, and we are committed to creating a workplace culture that supports our associates in achieving their full potential.



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