Cybersecurity Support Specialist

4 weeks ago


Nashville, Tennessee, United States Galactic Advisors Full time
Launch Your Cybersecurity Career with Galactic Advisors

We're seeking a motivated and detail-oriented Help Desk Security Technician to join our team at Galactic Advisors. As a key member of our cybersecurity team, you'll play a crucial role in protecting our clients' sensitive information and ensuring the security of their IT systems.

Key Responsibilities:
  • Manage support calls and improve our documentation to ensure seamless communication with clients
  • Follow up with clients to ensure their issues are resolved and provide exceptional customer service
  • Document how to help IT support companies manage their security and maintain accurate records
  • Run pen test reports and security risk assessments for clients to identify potential vulnerabilities
  • Analyze pen tests, security logs, alerts, and event data to provide actionable insights and recommendations
  • Escalate and document problematic issues to ensure timely resolution
Requirements:
  • Proficient with Windows environments and excellent oral communication skills
  • Detail-oriented with the ability to keep detailed notes on tickets and maintain accurate records
  • Highly organized with the ability to prioritize and manage Help Desk requests effectively
  • Ability to diagnose and resolve basic computer technical issues and provide exceptional customer service
  • MSP experience a plus, but not required
What We Offer:
  • A full-time gig with benefits, including healthcare, 401K, and flexible schedule
  • A completely remote position with quarterly in-person team-building meetings
  • The opportunity to revolutionize the way businesses think about cybersecurity and make a real impact

We're committed to making cybersecurity 31 times better for businesses, and we're looking for talented individuals like you to join our mission. If you're passionate about cybersecurity and want to make a difference, apply today to become a Help Desk Security Technician at Galactic Advisors



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