Patient Access Representative
2 days ago
Essentia Health is seeking a highly skilled and detail-oriented Patient Access Representative to join our team at the Hermantown Clinic. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and professional service during their registration process.
Key Responsibilities:
- Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
- Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary
- Perform point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
- Maintain all assigned work queues according to supervisor's instructions and guidance
- Interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
- Answer incoming phone calls, schedules appointments, and refers to clinical team as needed
- Sanitizes registration equipment between each use and restocks basic supplies
- Other clerical duties as assigned
Preferred Qualifications:
- Previous Patient Access Representative or Patient Scheduler experience
- Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date
Job Location: Hermantown Clinic
Shift Rotation: Day Rotation (United States of America)
Hours Per Pay Period: 80
Compensation Range: $24.29/hour
Union: DC USWA Main & Neighborhoods (DCUMN)
FTE: 1
Weekends: yes
Call Obligations:
Sign On Bonus:
Equal Employment Opportunity (EEO) at Essentia: It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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