CX Data Analyst

5 days ago


Menlo Park, California, United States Crystal Equation Full time
Simplify Customer Experience Complexity

We are seeking a skilled Customer Experience Analyst to join our team at Crystal Equation. In this role, you will leverage your expertise in data analysis and storytelling to help shape the future of our customer experience program and contribute to the growth and success of our organization.

Main Responsibilities:

  • Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints, including purchase and delivery journeys.
  • Synthesize and analyze customer feedback from multiple sources, including surveys, digital analytics, and social media, to identify trends, pain points, and areas of improvement.
  • Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.

Benefits:

  • Fully paid benefits package, including medical, dental, vision, life insurance, 401K, parental leave, and more.
  • A competitive estimated salary of $78 - $83 per hour.

Requirements:

  • 5+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields.
  • 5+ years of experience in customer experience or customer insights analytics.
  • Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders' needs.
  • Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.


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