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Customer Service Representative

2 months ago

Norfolk, Virginia, United States Thompson Hospitality Full time
About the Role

We are seeking a highly skilled and customer-focused Cashier to join our team at Norfolk State University. As a Cashier, you will be the first point of contact for our valued customers, providing exceptional service and ensuring smooth transactions.

Key Responsibilities
  • Handle customer transactions and payments with accuracy and efficiency.
  • Maintain accurate cash and register records, ensuring a high level of financial integrity.
  • Provide outstanding customer service and assistance, addressing customer inquiries and concerns in a professional and courteous manner.
  • Ensure a clean and organized checkout area, maintaining a high level of presentation and cleanliness.
  • Handle returns and exchanges efficiently, resolving customer issues in a timely and professional manner.
Requirements
  • Strong math and numerical skills, with the ability to accurately handle cash and make change.
  • Attention to detail, with the ability to maintain accurate records and ensure a high level of financial integrity.
  • Excellent customer service and communication skills, with the ability to effectively interact with customers and colleagues.
  • Cash handling experience, with a strong understanding of cash handling procedures and protocols.
  • Familiarity with POS systems, with the ability to efficiently operate and maintain a cash register.
  • Ability to work efficiently in a fast-paced environment, with a high level of energy and enthusiasm.
About Us

Norfolk State University is a historically Black university located in Norfolk, Virginia, USA. Established in 1935, it has a strong commitment to providing accessible and quality higher education to African American students. Norfolk State offers a wide range of undergraduate and graduate programs, focusing on academic excellence, research, and preparing students for leadership roles in their communities and beyond.

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.