Operations Coordinator

4 weeks ago


Coconut Creek, Florida, United States Trusted Resource Associates Full time
Job Summary

This role is responsible for maintaining current updates of facility needs and ensuring that approval is obtained for all OT booked by TRA. The ideal candidate will have a minimum of two years' experience in an administrative environment with high volume inbound and outbound telephone calls, heavy entry of data into various computer platforms while referencing details and using multiple computer screens.

Key Responsibilities

* Maintains current update of facility needs
* Ensures that approval is obtained for all OT booked by TRA
* Coordinates confirmation process timely and accurately
* Re-routes all cancelled clinicians
* Communicates staff changes to the appropriate parties
* Ensures all work orders are maintained in the system, closed with accurate reasons, and appropriate departments are notified
* Anticipates and provides resolution to issues based on the needs and expectations of our customers
* Documents all staffing request and activity in the system(s)
* Addresses all action items outlines in the staffing office's shared email box
* Replies to all client and TRA clinical employee communications, and voice messages, in all systems
* Answers all phone calls
* Ensures employees comply with regulatory and TRA/Corporate directives, policies and procedures
* Forwards Corrective Actions and facility's concerns to TRA chain of command
* Serves as Liaison between staff, vendors and facilities to meet minimum staffing requirements within established parameters at booking

Requirements

* Minimum of two years' experience in an administrative environment with high volume inbound and outbound telephone calls, heavy entry of data into various computer platforms while referencing details and using multiple computer screens
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