Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Diverse Lynx Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Diverse Lynx LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building strong relationships, and delivering tailored solutions to meet their financial needs.

Key Responsibilities
  • Build and deepen relationships with clients by understanding their financial goals and recommending suitable products and services.
  • Respond to customer inquiries and concerns, providing customized solutions and resolving issues in a timely manner.
  • Sell and fulfill banking products, including checking and savings accounts, credit cards, and loans.
  • Identify client needs for licensed sales functions and make referrals to Line of Business partners.
  • Manage risk in every business transaction, leveraging available tools and resources.
Requirements
  • High school diploma or equivalent required.
  • Intermediate level of proficiency with computers.
  • Strong decision-making and problem-solving skills.
  • Ability to engage with clients, seek to understand their needs, and actively share options using plain language.
  • Comfortable receiving ongoing performance feedback and coaching.
Preferred Qualifications
  • Experience in the banking/financial industry.
  • Experience working in a call center.
  • Experience in telephone sales.
What We Offer

We promote and support a diverse workforce across all levels in the company. Diverse Lynx LLC is an Equal Employment Opportunity employer, and all qualified applicants will receive due consideration for employment without any discrimination.

", "lang_code": "en-US"}

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